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Challenges

Vodafone Spain has a diverse customer portfolio and must re-ensure 24/7 service monitoring for each of them.

To secure their service, they needed flexible and adaptive solutions that would make it easier to decommission equipment, while modeling features of their services.

To improve their productivity, they needed to automate the tasks of their technical team.

In order to fulfill their business requirements, they needed a multi-tenant and multi-user solution that would allow them to meet the quality of service at all times.

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Sometimes the cybercriminal are already inside the system, we need to contain them and make them visible in the workloads, containers and IoT to react.

Vodafone Spain needed WOCU-Monitoring, take a look to what happened once it was installed:

“Statistically, proactive incidents are resolved in less time, and the use of business processes helps detect miscommunication incidents. Key aspects for the operational continuity of our business”.

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Javier Agudín

Top customer support
Vodafone Spain

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What did we get with WOCU-Monitoring by A3Sec?

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Unified console, facilitating management, with a personalized interface.

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Infrastructure supervision in real time or with passive monitoring.

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Report module facilitating the generation of reports and graphs.

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Import and discovery of key data.

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Agility in business processes, supported by security modules.

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Empowerment of teams with viewing permissions and delegated authentication.

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Geolocation of faults in the service, detecting the exact place.

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A3Sec professional support services.

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WOCU-Monitoring Solution from A3Sec

  • We incorporated WOCU-Monitoring due to its flexibility when incorporating teams and different KPIs, which was one of the key points.
  • The way of management the monitoring the assets was changed, reducing the workload of the technicians.
  • We centralize the information, so that both the technicians and the Account Managers will access the status of the infrastructure through the same console.
  • Thanks to the use of WOCU-Monitoring, clients now perceive greater transparency regarding the services and KPIs contracted with Vodafone.
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Other Success Stories

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