Vodafone

Challenges

Vodafone Spain has a diverse customer portfolio and must re-ensure 24/7 service monitoring for each of them.

To secure their service, they needed flexible and adaptive solutions that would make it easier to decommission equipment, while modeling features of their services.

To improve their productivity, they needed to automate the tasks of their technical team.

In order to fulfill their business requirements, they needed a multi-tenant and multi-user solution that would allow them to meet the quality of service at all times.

  • Sometimes the cybercriminal are already inside the system, we need to contain them and make them visible in the workloads, containers and IoT to react.

Vodafone Spain needed WOCU-Monitoring, take a look to what happened once it was installed:

“Statistically, proactive incidents are resolved in less time, and the use of business processes helps detect miscommunication incidents. Key aspects for the operational continuity of our business”.

Javier Agudín,
Top customer support,
Vodafone Spain

What did we get with WOCU-Monitoring by A3Sec?

ojo

Unified console, facilitating management, with a personalized interface.

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ICONO OSCURO_VIDEO

Infrastructure supervision in real time or with passive monitoring.

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ICONO OSCURO_GRAPH

Report module facilitating the generation of reports and graphs.

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ICONO OSCURO_DOWNLOAD

Import and discovery of key data.

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ICONO OSCURO_CATEGORY

Agility in business processes, supported by security modules.

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ICONO OSCURO_NOTIFICATION

Empowerment of teams with viewing permissions and delegated authentication.

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ICONO OSCURO_LOCATION

Geolocation of faults in the service, detecting the exact place.

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ICONO OSCURO_3 USER

A3Sec professional support services.

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ojo

Unified console, facilitating management, with a personalized interface.

ICONO OSCURO_VIDEO

Infrastructure supervision in real time or with passive monitoring.

ICONO OSCURO_GRAPH

Report module facilitating the generation of reports and graphs.

ICONO OSCURO_DOWNLOAD

Import and discovery of key data.

ICONO OSCURO_CATEGORY

Agility in business processes, supported by security modules.

ICONO OSCURO_NOTIFICATION

Empowerment of teams with viewing permissions and delegated authentication.

ICONO OSCURO_LOCATION

Geolocation of faults in the service, detecting the exact place.

ICONO OSCURO_3 USER

A3Sec professional support services.

WOCU-Monitoring Solution from A3Sec

  • We incorporated WOCU-Monitoring due to its flexibility when incorporating teams and different KPIs, which was one of the key points.
  • The way of management the monitoring the assets was changed, reducing the workload of the technicians.
  • We centralize the information, so that both the technicians and the Account Managers will access the status of the infrastructure through the same console.
  • Thanks to the use of WOCU-Monitoring, clients now perceive greater transparency regarding the services and KPIs contracted with Vodafone.

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